Quality Policy

At FormulacionesAs a company dedicated to the manufacture and marketing of polyurethane, polyol and resin systems, we consider the quality of our products and activities to be our greatest responsibility, a priority in the company's strategy and the basis of our culture, as reflected in our slogan "We provide solutions".
For this reason, the Management implements and reviews annually the Quality Management Systems which allows us to establish the objectives and needs of our organisation according to the following principles:

With our clients

Elaborate and/or to market high quality productsWe are committed to meeting the current and future needs of our customers.
To monitor their expectations, favouring the anticipation of their needs, through personalised and professionalised attention.
Comply with the legal requirements applicable to our productsThe organisation's quality policy, customer specifications and other quality requirements to which the organisation subscribes.
Establish and maintain an effective Management System, applying continuous improvement in the optimisation of the company's processes and activities.
Search for the maximum customer satisfaction understood as:

A impeccable technical quality of the products.
The systematic fulfilment of the commitments made and the ever shorter delivery times required by the customer.
A swift and efficient handling of complaintscomplaints and suggestions received.
Flexibility and adaptive capacity to the particular needs of the client.

With our employees and partners

To have sufficient human resources, facilities, materials and methodologies to measure and control the parameters required for quality and legality requirements.
Promoting lifelong learning and staff awareness of Quality.
Promote a favourable environment for human relationsthrough which to achieve the personal fulfilment of employees, collaborators and the general public, taking into account the corresponding ethical codes in all the actions carried out by the organisation.

With our suppliers

To have modern and rational facilities to produce high quality products, which ensure the correct use of authorised and safe raw and auxiliary materials.

Promote the collaboration with our suppliers.

The commitment to Quality in the processes developed by Formulaciones involves all members of the organisation in its development and continuous improvement, as Quality is the shared responsibility of all personnel.

In Alcalá de Guadaíra, 22 November 2018.

Rafael Oliveros Calderón
Manager